Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.

To exercise your right of withdrawal, you must notify us, TradeNeon FZCO, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates, support@tradeneon.com, by means of a clear statement (e.g., a written letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of digital content that is not supplied on a tangible medium (e.g., software for download) if we have begun to execute the contract after you have (i) expressly consented to us starting the execution of the contract before the expiration of the withdrawal period, and (ii) acknowledged that you lose your right of withdrawal by consenting to the contract execution, and (iii) we have provided you with the contract content and your own declaration on a durable medium (e.g., email) within an appropriate period, but at the latest before the beginning of the contract execution or the start of the service provision.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract. Please also note the possible grounds for exclusion below.

There is no right of withdrawal for contracts for the provision of services in connection with leisure activities, insofar as the contract provides a specific period or date for performance.

To exercise the right of withdrawal, you must notify us, TradeNeon FZCO, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates, support@tradeneon.com, by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

Full withdrawal without deductions

The 14-day right of withdrawal applies to training content and online courses. Immediately accessible are the community, the live sessions and the online course; the archive of recordings and the complete online course are only unlocked after the 14-day withdrawal period has expired. If you withdraw within this period, you will receive the full amount back without deductions – no compensation for value is charged.

Linked and financed contracts

If you finance this contract by means of a loan and later withdraw, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is the case in particular if we are at the same time your lender or if your lender makes use of our cooperation for the financing. If the loan has already been received by us at the time the withdrawal takes effect, your lender shall, in relation to you, assume our rights and obligations under the financed contract with regard to the legal consequences of the withdrawal or return. However, this does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, currencies or derivatives). In order to avoid being bound contractually as far as possible, exercise your right of withdrawal and additionally withdraw from the loan agreement, insofar as you have a right of withdrawal for it.

Model withdrawal form

This form applies to both parts.

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)