Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of contract conclusion.

To exercise your right of withdrawal, you must notify us, TradeNeon FZCO, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, United Arab Emirates, support@tradeneon.com, by means of a clear statement (e.g., a written letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of digital content that is not supplied on a tangible medium (e.g., software for download) if we have begun to execute the contract after you have (i) expressly consented to us starting the execution of the contract before the expiration of the withdrawal period, and (ii) acknowledged that you lose your right of withdrawal by consenting to the contract execution, and (iii) we have provided you with the contract content and your own declaration on a durable medium (e.g., email) within an appropriate period, but at the latest before the beginning of the contract execution or the start of the service provision.

Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)